By Jim Metzler
IT organizations need to continually show the value they provide to the company’s business unit managers. Business Unit Managers, however, typically see that the value provided by IT coming primarily from the applications they use to run their respective groups. Hence, effective application performance management is an important way for IT to add value. However, application performance management is a double-edged sword: Do it well and you add business value. Do it badly, and your company runs a great risk of losing revenue.
Research that I recently conducted shows two key facts relative to application performance management. One of those facts is that the majority of times that the performance of an application is beginning to degrade, that degradation is noticed first by the end user and not by the IT organization. The other fact is that the management task that IT organizations are most interested in getting better at is rapidly identifying the cause of degraded application performance.
One of the primary obstacles that prevents IT organizations from getting better at application performance management is the fact that IT organizations have an ocean of management data to analyze. This data comes from the continually growing number of business transactions plus it comes from a complex, distributed IT infrastructure that is both physical and virtual, and which is increasingly provided by third-party cloud computing vendors.