Virtual desktops are increasingly becoming common in the large enterprise customer environments. The adoption is expected to accelerate as IT departments seek to support remote workers, BYOD and mobility initiatives. Based on several industry estimates the hosted virtual desktop technology market is projected to grow more than 20% (CAGR) for the next 5 years.
The benefits of virtual desktop technology are significant. It simplifies maintenance of user desktops (operating system patches, updates and upgrades of OS versions etc.) that is a major portion of IT Infrastructure management costs. It also improves security of desktops as well as intellectual property since the company data is now stored within secure walls of data-center. Lastly, it improves the user experience and efficiency by providing remote access to the personalized desktops from anywhere and any device.
From the IT Operations perspective, virtual desktop management is expected to follow a similar trajectory as that of server virtualization. In most cases, once the technology has been tested in the lab with test applications and ready for production workloads, the ownership of managing the delivery infrastructure shifts to IT Operations. This ensures proper management and escalations procedures can be established similar to other critical IT infrastructure.