CA Unified Communications Monitor (CA UC Monitor) is CA Technologies answer to monitoring unified communications – what most people think of as VoIP and video. Unique in its ability to monitor multi-vendor environments, including Cisco Unified Communications Manager, Cisco medianet, Microsoft® Lync®, and AVAYA environments, CA UC Monitor has been certified as a Microsoft Partner for Lync in the Apps for IT category.
Lync, previously called Microsoft OCS (Office Communications Server) is a comprehensive unified communications solution offering voice, video, conferencing, IM and presence, the latter being that nifty feature that lets you know whether the person you are trying to reach is offline, in a meeting, available, etc.
As infrastructures expand to incorporate unified communications, the importance of monitoring tools for unified communications expands right along with it. Serving voice and video on the same IP network that runs your other critical data applications creates an environment in which applications battle for finite resources and service levels can decline rapidly. Unified communications introduces real-time applications that require consistent bandwidth services; they are inherently different traffic types, with different quality of service requirements than data applications. This makes monitoring key metrics for these applications even more important in order to maintain service quality.