By Brian Boyko
If you’re working in IT, I’d like to ask you:
With the increase in demands being placed on those responsible for enterprise networks, how will the Amero case open up threats to IT professionals – network engineers and IT managers? Will they now be held responsible for the “experience” of users?
There’s tons of commentary on the web railing about the outcome of the Julie Amero case itself, but what I think we need to talk about is, what does it mean for IT?
This case hints at a possible “worst case scenario” for IT departments and network managers in particular: will IT ultimately be held responsible, just as Julie Amero was, for the material that gets distributed over their network?
Today, IT isn’t just responsible for uptime – they’re also, in many ways, responsible for the experience of end-users of the network. In the Amero case, this appears to have been taken a bit too far. In this case, there was no record of network activity during and before the event. If the computer could have been shown to access some of the offending Web sites before Ms. Amero entered the classroom that morning, for example, it would have been powerful evidence for the defense.If the pornography sites were only being loaded after Ms. Amero walked in, it would seem powerful evidence for the prosecution. Either way, this case would have been better served if there was an existing record of what packets were downloaded when.
There are products on the market, like those from NetQoS, designed specifically to create detailed records of what goes on with the network – what happens when. Having a detailed record of network activity might have been able to provide some useful and powerful incriminating or exculpatory evidence in this case. Does your organization have such detailed insight into the activity on your network – recreational or otherwise? Something to consider?
The world of IT is becoming infinitely more complex. We are all part of the network, you and me, a network vastly more powerful than any that can be counted. How will this case and others like it impact your role in managing the network and the experience of users?
Chime in with your thoughts.
Brian Boyko is the editor of Network Performance Daily.
The IT Management Implications of the Strange Case of Julie Amero
By Brian Boyko
About Brian Boyko
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