Weighing IT risk against business reward

Director James Cameron might not be the most obvious choice of speaker at an IT industry conference, but attendees at this year’s CA World ’10 quickly learned that the choices Cameron made in his career can be related to challenges IT managers face daily when tasked with providing more services to the business with fewer resources.

Putting aside the star power Cameron brought to the event, the renowned director of films such as “Avatar”, “Titanic” and “Terminator” shared what he believed he had in common with audience members: his geek pride. While Cameron delved into technologies used in his films and the CA World ’10 crowd focuses on IT technologies, the filmmaker made it clear that fear was not a factor when innovating in his industry.

“Too much caution can be crippling. … Any complex enterprise striving for innovation is a leap of faith,” Cameron told the audience.

It may not seem so on the surface, but the foray into 3-D filmmaking for Cameron could be likened to IT organizations exploring technologies such as virtualization and cloud computing. If IT executives fear change and remain stagnant, they could miss the opportunity to innovate and help the business accelerate beyond competition. Accepting that there will be failures and learning from them, Cameron said, helps the innovation process.

“Failure always has to be an option, but fear is not,” Cameron concluded.

For IT organizations, the principle is the same. Take, for instance, an IT group that fears the potential of cloud computing for security or personnel reasons and resists evaluating it as an option for the business. It is likely that a business unit could gain access to cloud resources, prove to executives it is a more logical choice than internal IT and then the IT group is left looking uninformed. Or internal IT departments that resist allowing end-user groups to access social networking or peer-to-peer resources, perhaps also due to security concerns, could also find the community working around the IT mandates, improving productivity.

“The biggest problem for IT departments today is culture and political issues,” says Glenn O’Donnell, senior analyst at Forrester Research. “The complexity of environments, economic conditions and the threat of the external cloud should drive IT to change their culture.”

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Denise Dubie

About Denise Dubie

Service Assurance Daily is managed by Denise Dubie, former senior editor of Network World. Denise's official title at CA is New Media Principal. Prior to coming to CA, Dubie spent 12 years of her career at Network World, an IDG company. Working as Copy Chief in the copy editing department for two years, Dubie made an internal move at Network World in 2000 to report and write about IT management technologies (from CA and competitors) as well as high-tech careers and vendors such as Cisco, HP, IBM and Microsoft. As Senior Editor at Network World, Dubie also authored the publication's twice-weekly Network and Systems Management Alert newsletter and contributed to the Web site's Microsoft Subnet blog. Before IDG, she served as Assistant Managing Editor at Application Development Trends, managing writers and the monthly publication's production process. And Dubie started her professional journalism career as a Staff Writer and Reporter at The Transcript, a small daily paper in Western Massachusetts. Dubie holds a B.A. degree in English Literature, with minors in journalism and political science, from Boston University.
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