Cloud Impairs App Troubleshooting, survey says

Network Instruments’ Interop poll shows cloud improves availability, end-user experience.

Attendees at this week’s Interop conference in Las Vegas proved what the majority already assumed to be true: there are numerous benefits to adopting cloud computing and cloud services. Yet a survey of 102 network engineers on the show floor revealed another fact: cloud causes some problems when trying to troubleshoot application performance.

The poll conducted by Network Instruments (a CA Technologies partner) found that 70% “indicated that their ability to troubleshoot applications worsened or remained the same after migrating to the cloud.” The informal Interop poll results echo sentiment from the company’s larger State of the Network survey released earlier this year, which showed that cloud blurs IT’s view into the end-user experience.

CloudNow the 70% is a combined number; some saying it worsened and some saying it remained the same. Still the fact that cloud hinders application performance troubleshooting should concern adopters. Today application performance can significantly impact a company’s brand and reputation if that performance is externally or customer facing. A lessened ability to understand that performance is not a positive for cloud. And for those saying cloud keeps thing status quo that could be negative too – depending on how well they are able to monitor application performance on premise.

With cloud becoming a commodity, according to these poll results 74% of respondents have cloud services running on their network, it is critical cloud doesn’t impair IT’s view into performance. Yet 63% reported after deploying cloud they had experience improved application availability and 50% said end-user experience improved. Those numbers compared to just 3% saying availability lessened and for 5%, end-user experience worsened. Still IT teams must get a view into application performance to reap the full rewards of cloud.

“It’s clear that benefits of improved availability and user experience are driving organizations to embrace multiple forms of cloud,” said Charles Thompson, director of product strategies for Network Instruments. “As IT teams move to deploy key business services to the cloud, it is critical they address new visibility gaps resulting from the move. Teams failing to manage cloud monitoring challenges risk impacting worker productivity and the organization’s bottom line.”

The Network Instruments survey also found that of those adopting cloud, 45% have implemented software-as-a-service (SaaS), 16% adopted infrastructure-as-a-service (IaaS), and 11% rely on some sort of platform-as-a-service (PaaS). Sixty-two percent reported having some sort of private cloud, 57% of house the cloud internally and 5% use an external private cloud service, according to Network Instruments.

Has cloud put up blinders to your application performance? How do you fill those visibility gaps when the application resides in the cloud? Please leave a comment here, let me know via Twitter @DDubie or e-mail me directly at

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Denise Dubie

About Denise Dubie

Denise Dubie (@DDubie) is Principal of Strategic Content in CA Technologies Thought Leadership Group. She is charged with creating content relevant to today’s most pressing technology and business trends for industry leaders and IT professionals. Prior to joining the company in 2010, Dubie spent 12 years of her career at Network World, an IDG company, covering the IT management industry and all of its players (including CA Technologies and its competitors) as well as high-tech careers, technology trends and vendors such as Cisco, HP, IBM and Microsoft. As Senior Editor at Network World, Dubie also authored the publication's twice-weekly Network and Systems Management Alert newsletter and contributed to the Web site's Microsoft Subnet blog. Before IDG, she served as Assistant Managing Editor at Application Development Trends, managing writers and the monthly publication's production process. Dubie started her professional journalism career as a Staff Writer/Reporter at The Transcript, a small daily paper in Western Massachusetts.
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