On an ever-increasing basis, organizations run their businesses critical processes on IT. The result of that increased reliance on IT is that if those IT functions are not doing well, then neither are those business critical processes. For example, my research shows that two thirds of the time that one or more of a company’s business critical applications are performing badly, the company loses revenue. In addition, my research also indicates that the majority of times that the performance of an application is beginning to degrade, that degradation is noticed first by the end user and not by the IT organization.
One of the primary reasons why end users tend to notice application degradation before the IT organization does is because IT organizations have an ocean of management data to analyze. This data comes from the continually growing number of business transactions as well as from a complex, distributed IT infrastructure that is both physical and virtual, and which is increasingly provided by third-party cloud computing vendors.