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CA Technologies Earns High Marks from IDC

By on March 20, 2012 in Service Assurance

IDC this week detailed the 2011 worldwide for the network management software and appliance market and identified CA Technologies as a leader in the space.

According to IDC, CA owned 14.1% of the market in 2010 and 13.1% in the first half of 2011. The market research firm reported that the market was $2.5 billion in 2011, growing 9.1% over 2010. And IDC expects this market to grow at a CAGR of 7.5% to $4 billion from 2012 to 2017.

“Service assurance for the user experience, the consumerization of IT, analytics, network topology expansion, and private and public cloud are key market drivers over the forecast period,” said Lee Doyle, group vice president and general manager, Network Infrastructure and Security Products and Services, in a report excerpt. “The relentless expansion and complexity of networks will require simplified network deployment and management tools to ensure satisfactory business delivery.”

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Service Assurance Daily Top Blogs of 2011

By on December 30, 2011 in Service Assurance

IT Job Outlook 2011: High-tech skills in demand

Cisco Layoff Rumors Confirmed

Service Assurance & ITIL: Donkey, Carrot and Stick – Evolution and IT Operations Maturity

Service Assurance & ITIL: The Sandwich Theory of Managing Business Services

The iPad Avalanche

Cloud, Virtual Environments Drive Software License Management Standards Work

What’s Your IT Staff to End-user Ratio?

How Do You Mobile? Tell Us.

End-user Experience Improves with Cloud Computing, survey says

A Look at What’s Inside CA Service Operations Insight 3.0

What’s on your most read list? What topics would you like to see covered here in 2012? Please leave a comment here, let me know via Twitter @DDubie or e-mail me directly at Denise.Dubie@ca.com.

Do you Tweet? Follow Denise Dubie on Twitter here. Follow CA Service Assurance here.

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Service Assurance Daily Weekly Reading List

By on December 9, 2011 in Service Assurance

CA Technologies: 10 Virtualization and Cloud Predictions for 2012

CA Technologies Vice President of Strategic Solutions Andi Mann posted his top 10 predictions for virtualization and cloud computing in 2012 on vmblog.com. The predictions promise the ongoing life of the mainframe, more IT service quality responsibility for enterprise shops and the adoption of hybrid cloud environments.

It’s Time to Virtualize Human Capital

Chris O’Malley, CEO of Nimsoft, a CA Technologies company, authored a blog for Computerworld on how MSPs and ultimately enterprise companies should virtualize human capital to keep pace with customer demand and growing environments.

Preparing Your Application for the Cloud

CA Technologies Michael Sydor shared his application performance management (APM) expertise in an article for APMdigest on how to prep applications for the cloud.

Private Investment Firm Buys Blue Coat for $1.3B

Network World reported the news that a private investment firm planned to purchase Blue Coat Systems for about $1.3 billion, with spokespeople reporting the acquisition will not impact the technology company’s security and WAN optimization products.

25 Top Network and IT Industry News Stories of 2011

Network World also this week compiled a slideshow of what it deemed the top 25 network and IT stories of the year. From companies like Cisco refocusing and others like HP changing management, the range of stories also includes the iPad 2, Egypt’s collapse and OpenFlow’s moment at Interop.

What’s on your reading list this week? Please leave a comment here, connect with me on Twitter @DDubie or let me know your thoughts directly via e-mail at Denise.Dubie@ca.com.

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Hiring and IT budgets see large increase

Advanced Technologies Not Only for Large IT Shops

By on December 9, 2011 in Service Assurance

Size doesn’t matter when it comes to IT organizations adopting leading-edge technologies. Recently Spiceworks, a maker of free network monitoring software for small to midsize businesses (SMB) shared the results of its State of SMB IT survey, and the data showed that many of the companies with less than 1,000 polled are putting tablet PCs, virtualization and cloud services in place.

What to Expect for High-Tech Hiring in 2012

The survey asked 1,295 IT professionals from SMB organizations around the world and of those polled, 50% are deploying or planning to deploy tablet devices such as iPads within the next six months. Nearly half (46%) of those surveyed are using cloud services, a number which grew significantly since the first half of 2011 when it reached 28%. And more than 60% of SMBs participating in the survey are using virtualization, also an increase from 54% reportedly using the technology in the first half 0f 2011, according to a Spiceworks press release.

Hiring and IT budgets see large increase

The semi-annual global study also found that IT budgets grew since the first half of 2011. With a 9% increase, the average annual IT budget for SMBs now stands at $143,000, up from the $132,000 previously reported for the first half of 2011 – which represents the largest increase in two years. And nearly one-third of those SMB IT pros polled said their organization plans to hire IT staff, according to Spiceworks.

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Service Assurance in a Consumer-Driven World

By on November 16, 2011 in CA World, Service Assurance

IT’s customer is changing. And the way IT serves them must change too. The recent CA-IDC 2011 consumerization study found the majority of enterprises now see over more than 25% of their customer interactions originating from mobile devices. That number will only continue to climb. And as it does, so too will consumers’ expectations about the service levels they get from companies they patronize.

Some IT and business leaders are recognizing the competitive opportunity presented by the mobile Internet. Others are content to adopt a wait-and-see attitude, despite the fact that people are using iPads, iPhones, Android devices, and soon, Windows 8 devices.

The smart money is on organizations that see the value, and recognize the challenges, of mobile interactions; and optimize their mobile interactions to outpace the competition. But to do this, they must reinvent how they provision and manage IT systems. The IT organization must evolve from a controller to an orchestrator. Only orchestration gives IT the agility it needs to cope with rampant consumerization.

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What’s Happening in Service Assurance at CA World 2011?

By on November 15, 2011 in CA World, Service Assurance

This year’s conference is in full swing here at CA World 2011 in Las Vegas. More than 5,000 attendees are taking advantage of the sessions, demos, education and more. The Service Assurance Focus Area promises attendees stimulating sessions and hands-on tech demos. Check out this brief video to learn more about what to see and do during your stay at Mandalay Bay.

What are you doing at CA World 2011? What do you find the most valuable part of the show? What would you have liked to see this year? Please let me know at Denise.Dubie@ca.com.
Do you Tweet? Follow Denise Dubie on Twitter here. Follow CA Service Assurance here.

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CA Technologies Introduces Executive Insight at CA World 2011

By on November 14, 2011 in CA World, Service Assurance

Executive Insight officially launched today at CA World 2011 in Las Vegas.

Since CA APM is the first data source for Executive Insight, this is a great forum for me to highlight some activities at CA World. Aside from making available tablets for attendees to “play” with the new product, we’ve also designed sessions, labs, and invited customers to join us in panel discussions.

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CA Technologies Unveils CA Executive Insight for Service Assurance

By on November 14, 2011 in CA World, Service Assurance

CA Technologies Monday introduced to attendees at CA World 2011 a new product designed to optimize the relationship between IT and the business with tools to provide real-time situational awareness of the health and performance of critical IT services and how they impact business outcomes via mobile technology.

New CA Technologies Solution Provides Executives Real-Time IT Service Insight Needed to Support the Agile Enterprise

CA Executive Insight accesses and integrates data sources from various IT management applications to deliver metrics to IT and non-IT stakeholders in a format that is easy to consume, share and personalize. Industry watchers say these capabilities have long been needed to help cement the relationship between IT and the business.

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Netuitive joins CA Technologies Partner Program

By on November 10, 2011 in CA World, Service Assurance

Netuitive announced this week that it had joined CA Technologies Technology Partner Program and will be highlighting an integration with CA Service Operations Insight at CA World 2011 in Las Vegas next week.

Netuitive, a maker of predictive analysis software for IT, says that the integration with CA SOI will provide large enterprise IT shops with a bigger picture of the performance of critical apps as well as the underlying IT infrastructure. CA SOI works to end the IT blame game, narrowing down the source of performance problems across multiple IT domains and quickly communicating the problem before critical business services are impacted. CA SOI helps IT organizations provide a shared view of IT services across all technology domains and helps bridge the IT operations-business gap.

Netuitive will augment CA SOI with its analytics platform for business service management and offer application performance monitoring to help correlate large amounts of application data, IT infrastructure and business metrics across physical, cloud and virtual environments, according to the company. Netuitive will also demonstrate its technology integration with CA Application Performance Management (APM) at CA World (booth #221).

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The New Math for Service Assurance Partners: 1 + 1 + 1 = Big Opportunity

By on November 8, 2011 in CA World, Service Assurance

Are you a Service Assurance partner currently selling only one part of the overall Service Assurance portfolio, focused only on Infrastructure Management, Application Performance Management or Service Operations Management? If yes, then the CA World 2011 session “Partnering with Service Assurance to Grow Your Business” (Tuesday, November 15, 11 am in Lagoon L) is for you. Cameron van Orman, Vice President of Alliances and Partners for Service Assurance will share information about the market opportunity for the entire Service Assurance portfolio, how the portfolio of role-based solutions works together to support your customer and how CA can support you as a valued partner. This is a “don’t miss” session for CA Service Assurance partners and those interested in becoming Service Assurance partners.

Register for CA World 2011 now and sign up for the Service Assurance Focus Area to receive all the information about sessions, tracks and events at the conference. Learn how Service Assurance links service operations management with application and infrastructure performance to sharpen IT’s focus on the most business-critical issues and ensure end-user success.

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CA Technologies to Unveil New Product at CA World 2011

By on November 8, 2011 in CA World, Service Assurance

It’s just 5 days until we launch a brand new Service Assurance product at CA World 2011 on November 14.

Tablets will be made available to attendees to “play” with the new product in the exhibition center. Like our new product, we designed interactive activities, sessions, panels and labs to engage you. Come join in the following events:

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Integra Telecom Taps CA Technologies for Availability, Performance Management

By on November 1, 2011 in Service Assurance

Integra Telecom needed a better way to measure and report on network performance while also preventing service-impacting incidents from causing problems across its fiber-optic network. The networking, communications and cloud provider selected CA Infrastructure Management products to ensure its network could deliver quality, superior services to some 100,000 business and carrier customers in 11 Western states.

CA Technologies today announced Integra’s use of its products, including CA Spectrum and CA eHealth, and Integra’s plans to put CA NetQoS ReporterAnalyzer to work in its Network Operations Center for real-time visibility and historical analysis. For Integra, the CA Technologies software enables the company to expand its product portfolio, for instance with the recently launched Ethernet Services and a Cloud Firewall Service, without worry about degrading IT service delivery to customers.

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