It wasn’t clear to me which message was more poignant, given I’d just spent the week with dozens of communications service providers (CSPs) at TM Forum’s Management World conference in Dublin (#mwd12). It came down to, “What’s the biggest woe for CSPs today?”
It all started as I was walking along the River Liffey – which is no longer “whiffy” I am happy to note. I made my way across Ha Penny Bridge and then along Bachelor’s Walk, and then noticed above the door at the famed Bachelor Inn a quote from George Bernard Shaw that struck a chord with me given the plight of many CSPs: “Lack of money is the root of all evil” (from Man and Superman, 1903).
All traditional CSPs have seen a decline in revenue from their fixed-line phone services, and this “lack of money” has been the route to evil for many transformative initiatives these CSPs might have otherwise pursued. Fortunately for some CSPs, that decline has been offset by a rising demand for newer services, such as mobile phone, mobile data, broadband Internet, IP TV, streaming music and video, and machine-to-machine communications.