Tag Archives | Mobile

Do You Check Email on a Holiday? Probably

It’s the 4th of July tomorrow – will you be checking work email amid the fireworks and family barbecues? Chances are good that you will be.

According to a survey by Good Technology, 80% of respondents say they keep working after typical work hours end. This means checking email during family outings (57%), at the dinner table (38%), and before bed (69%).  Half of respondents even said they check email when they wake up, before they get out of bed.  All of this extra time – to take a phrase from soccer – totals up to nearly 30 hours per month, according to Good Technology. That’s essentially an extra day of work per week for those of you that aren’t good at the math.

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Pay Attention to the World Around You

A recent NY Times Op-Ed piece by Diane Ackerman titled “Are We Living in Sensory Overload or Sensory Poverty?” caught my attention when it surfaced on one of the blogs I track. I know I complain daily about the amount of information sent my way via various outlets, from blogs to TV to email to tweets… well, YOU know. That’s because IT lives in one of the most increasingly-complex and sensory overloaded environments possible.

Diane’s blog post paints a beautiful picture of a spring morning in upstate New York:

… one so cold the ground squeaked loudly underfoot as sharp-finned ice crystals rubbed together. The trees looked like gloved hands, fingers frozen open. A crow veered overhead, then landed. As snow flurries began, it leapt into the air, wings aslant, catching the flakes to drink. Or maybe just for fun, since crows can be mighty playful.

Diane goes on to write, “Another life form curved into sight down the street: a girl laughing down at her gloveless fingers which were texting on some hand-held device.” Now there’s a writer who can paint a picture!

And what a picture it is: The splendor of nature all around being consummately ignored because of an obsession with a device.

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Chief & Chuck

10 Banned Apps: Are These Apps Worthy of Making Such a List?

With the bring-your-own-device (BYOF) revolution (craze?) in full swing, TechRepublic has posted a list of the top 10 apps that are topping enterprise blacklists.

Not surprisingly, productivity-sucking apps such as Angry Birds, Twitter, Facebook as well as the app stores from Apple and Google make the list.  To me, that’s an issue of employee trust rather than security, particularly if it’s one’s own device that said apps are installed on. (All those apps – save for Google Play – are on my personal iPhone.)

The gray area apps on the list are Dropbox and Evernote. I definitely get Dropbox could too easily be used to store stuff outside the firewall that shouldn’t be there, but the ability to steal information is no different than having a USB stick, portable hard drive or even Google Drive. But Evernote seems pretty tame to me. Would I want company secrets stored there? No. But it can be used a notebook and organizational tool for road warriors with multiple devices and need access to the same data so I don’t see why it would need to be blocked completely.

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CA Executive Insight

Speak to the Business in the Language of the Business

The expression ‘Lost in Translation’ has a special significance for me. I was born in a region of the world where cold meant any time temperature drops below 85 degrees Fahrenheit.  At the age of 10, I left the familiar for a place where winter temperature dropped below freezing, people wore things that looked like they just came off of large furry animals, and I had to learn English to survive.

As someone who’s now fluent in two languages, I have an insight a person who can’t speak multiple languages may never have. Language is about connection, trust and relationships. To be fluent in a language is more than knowing the right amount of words. It means being able to understand the nuances of the culture of that language and with that understanding, the ability to connect and gain trust.

The separation between IT and the business has many parallels to my early life experiences with learning a new language and adapting to a new culture.  IT and the business have distinct cultures and ways of communicating. For IT to be able to bridge the gap between the two cultures, the language spoken has to illustrate IT’s understanding of the value system of the rest of the enterprise.

Changing how IT communicates its contributions with the rest of the enterprise starts with changing the information it shares with executives and business stakeholders. IT’s strategic role in enabling business success means IT is also a rich source of high-value metrics that are early indicators of success or failure of business results.

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Dell Set to Acquire Wyse Technology

Dell Monday announced it had signed a definitive agreement to acquire for an undisclosed sum Wyse Technology and its “cloud client computing” technologies. The pending acquisition would extend Dell’s desktop virtualization capabilities and strengthen its cloud strategy, according to a press release.

Can Hardware Vendors Make the Switch to Software?

Dell intends to use the Wyse Technology purchase to offer customers “tailored solutions to meet their needs.” Specifically, Dell plans to tap into Wyse’s thin client technology to extend its own desktop virtualization offerings. Wyse also offers cloud software that provides management, virtualization and mobility capabilities. The Wyse portfolio includes thin, zero and cloud PC clients with management, desktop virtualization and cloud software for desktops, laptops and mobile devices.

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Making Mobile Happen in 2012

Consumer-driven IT is here, and a majority of CIOs recently polled either already offer a mobile application or plan to do so in the coming year.

According to data collected by Robert Half Technology, 27% of some 1,400 CIOs polled said their organizations already offer a mobile application. Another 22% reported that they plan to offer a mobile application in 2012. The survey, conducted by an independent research firm, asked CIOs about their plans to offer mobile applications and also revealed that 43% don’t intend to develop or provide a mobile application in the next 12 months. Nearly 10% weren’t sure of their plans.

Planning to offer mobile applications introduces its own problems to the organization, CIOs say, with concerns ranging from cross-department collaboration to in-demand skills sets. When asked what the greatest challenges IT teams encountered, 29% said collaborating across departments. Twenty-eight percent pointed to finding and hiring IT professionals with the necessary expertise as their greatest challenge. Nearly one-fifth said that keeping the application up-to-date was the biggest hurdle, and 16% reported that getting approvals from the app store posed a problem.

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Cisco to Acquire ClearAccess

Cisco Wednesday announced its intent to acquire ClearAccess for an undisclosed sum to enhance Cisco’s network management capabilities. The buy, according to a Cisco press release, would enable the network equipment maker to offer service provider customers technology to provision and manage residential and mobile devices.

Can Hardware Vendors Make the Switch to Software?

Cisco’s purchase of ClearAccess, based in Vancouver, Wash., would include the company’s software business and talent, while the company’s hardware line, Smart RG Gateways, will continue on as SmartRG. The network management capabilities in the ClearAccess software, Cisco says, will help Cisco to offer its service provider customers capabilities to better deliver, manage and monetize their services.

“The ClearAccess acquisition reinforces Cisco’s commitment to service providers by accelerating software architectural advancements in mobility, cloud and managed devices, and video,” said Jamie Lerner, vice president and general manager, Cisco Network Management Technology Group, Service Provider Applications, in a Cisco press release. “ClearAccess provides a critical technology that will advance Cisco’s mission to offer service providers a complete set of tools to manage their networks, within the home and across any connected device, amid the ongoing proliferation in network traffic.”

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Service Assurance Daily Weekly Reading List

Apple Goes Corporate

Bloomberg Businessweek reported that without much effort Apple has made its way into the corporate environment. Survey data shows that a majority of managers always have their iPads with them at work and many reported they use the tablet for business purposes when not in the office.

Personal Data’s Value? Facebook Is Set to Find Out

With Facebook poised to file for a public stock offering this week, The New York Times technology section ran an article regarding what could be Facebook’s greatest asset: the personal data of its millions of users. If the company can attract advertisers with the data while also keeping Facebook users’ privacy concerns at a minimum, the company could find even more success.

IT Salaries: Growth Reflects Positive Changes in the IT Job Market

CIO ran an article on a topic on the minds of many during these still challenging economic times: IT salaries. The article points to the consumerization of IT for some of the credit to the growing compensation numbers. Companies need development, application, security and other skills to provide mobile-ready resources to end users.

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How IT Can Get Control over Mobile Apps

Mobile devices and applications will force IT executives’ hands in 2012, but the change could be for the best if CIOs and other high-tech leaders better understand what end-users want, enable an agile environment to support new technologies and minimize risk when it comes to smartphones and cloud apps.

If it isn’t obvious enough in everyday life that smartphones, tablets and other mobile devices are becoming the norm – meaning their introduction to the workplace is here – recent research gives IT executives the proof they need to prepare for the mobile revolution of 2012. For instance, according to early estimates from Flurry Research, some 6.8 million Android and Apple iOS devices were activated and nearly a quarter of a billion apps were downloaded on Christmas Day 2011 alone.

Savvy IT professionals know to be worried about this deluge of devices. A recent CA Technologies survey of 729 respondents show that 53% find security the biggest challenge their organizations face with mobile technologies. Eighteen percent cited mobile readiness. A second question asked what challenges an IT organization faces when employees use their devices at work; one-third of 433 respondents cited sheer variety as the biggest challenge, 26% said non-supported devices and 17% worried over providing apps.

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“BYOD” Inspires FUD in IT Managers

There’s no doubt mobile technologies will drive change in IT shops in 2012, and a recent Cisco Systems sponsored survey shows that IT managers around the world worry about security, app access and the bring-your-own-device (BYOD) trend.

Cisco commissioned Redshift Research to survey some 1,500 IT managers and executives in the U.S., Canada, U.K., France, Germany and Spain to get an idea of the attitudes, fears and reactions IT managers are having to personal devices such as tablets and smartphones in the workplace. The survey found that more than half (51%) of those polled are experiencing an increase in the number of employees bringing their own devices to work. While nearly half (48%) said their companies wouldn’t authorize employees to BYOD, but 57% did admit that some employees use personal devices without consent. The highest reported use (64%) of personal devices in the workplace was in the U.S.

The fear, uncertainty and doubt the survey highlighted comes into play when employees expect to access company resources with their personal devices. IT managers surveyed said that access to company servers was a “huge problem” as was devices being lost or stolen (64%). And 44% indicated that “handling BYOD issues” diverts the IT organization’s attention away from other important projects.

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Services Must Adapt to Society’s Changing Landscape

Social business technologies have abolished traditional means of conducting business. Organizations must adapt to a collaborative, perpetual workforce to overcome inertia and deliver results that increase customer loyalty and satisfaction. The connected, converged world utilizes common components like presence, location and unified communications.

The mobile world has morphed into the mobile device world and we are quickly becoming a “bring-your-own-technology” (BYOT) world. This increases the dependence on IT to support business-critical processes, manage to more demanding service levels and minimize service downtime. The IT group must accomplish all this while still reducing costs.

According to a Gartner study on the 2012 top 10 Tech Trends and implications, by 2015 media tablet shipments will reach about 50% of laptop shipments. The likely result will mean a smaller market share for Microsoft client platforms.

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More on Mobility in 2012

Mobility is the talk of the town this week. Maybe it is the CES 2012 show happening now in Las Vegas, or maybe the time is just right to shine a spotlight on mobile technologies.

The latest data on mobility comes from IDC. According to a recent article in Network World, mobile technologies are among those that research firm IDC predicts will increase spending on network equipment.

IDC predicts that mobility, video and cloud will drive network revenue up by nearly 9%, the article says, which is significantly higher than the 3.8% the market experienced in 2011. Part of the forecasted 8.7% growth on network equipment spending in 2012 could also come from necessary refresh cycles on hardware, the article explained.

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