OppenheimerFunds, Inc., one of the United States’ largest and most respected investment management companies, is on a trajectory from technology-focused monitoring to operational service monitoring through improved infrastructure modeling and service-oriented dashboards. In the “How a Good IT Organization Got Even Better” session, Ellen Puckett, AVP of the Corporate Technology Group at OppenheimerFunds, shares how they made this transition and some of the challenges they faced along the way. As we get ready for CA World, we asked Ellen four questions about her session and goals for the show:
Tell us about your upcoming session at CA World 2013.
OppenheimerFunds will present a case study of our recent project to implement an integrated service monitoring solution using Spectrum, SOI, eHealth, VAIM, dbInsight and xMatters .
What are the top 3 things you want attendees to learn from your session?
- Integration is the key to automation and reducing mean time to respond
- Be Flexible – deliver customer requirements in small doses and be adaptable to change
- Hire good people and let them do their job